Browse by Role
Customer
Order food, track deliveries, and manage your meal subscriptions.
Restaurant Owner
Set up your restaurant, manage menus, and view sales analytics.
Delivery Partner
Accept deliveries, optimise routes, and track your earnings.
Admin
Manage the platform, onboard restaurants, and resolve disputes.
Explore Resources
Workflow Guides
Step-by-step instructions for every common task on EasyMealz, from placing orders to managing a restaurant.
Frequently Asked Questions
Quick answers to the most common questions about orders, payments, subscriptions, and account settings.
Contact Support
Cannot find what you need? Reach out to our support team for personalised assistance.
Frequently Asked Questions
After creating your account, enter your delivery address on the home page. Browse nearby restaurants, add items to your cart, choose a payment method, and confirm your order. You will receive a confirmation with an estimated delivery time.
We accept credit and debit cards (Visa, Mastercard, Amex), digital wallets (Apple Pay, Google Pay), and EasyMealz wallet credits. You can also pay with cash on delivery where available.
Meal subscriptions let you schedule recurring deliveries on a daily, weekday, or weekend basis. Choose your preferred cuisines and delivery times, and our system will automatically send meals from top-rated restaurants near you. You can swap, pause, or cancel any time.
You can cancel an order free of charge before the restaurant starts preparing it. Once preparation begins, cancellation may incur a partial charge. To modify an order, cancel and reorder with the updated items.
Download the EasyMealz Driver app and submit your application with a valid ID, driver's licence, and vehicle details. Once approved, you can go online and start accepting delivery requests in your area.
Restaurant owners can apply through the partner sign-up page. Provide your business details, upload your food safety certifications, and our team will review your application within 48 hours. Once approved, you can set up your menu and start receiving orders.
Go to "My Orders", select the affected order, and tap "Report an Issue". Describe the problem and attach a photo if possible. Our support team will review your case and offer a refund, credit, or re-delivery within 24 hours.
Yes. We use industry-standard encryption for all transactions and personal data. We never sell your information to third parties. See our Privacy Policy for full details on how we protect your data.